Reviewed · NEW ORLEANS AIRPORT TRANSFERS
New Orleans Arrival Chauffeur Driven Transport
A pre-booked ride can turn the first half-hour in New Orleans into a calmer affair: your chauffeur takes you from the airport to your hotel or cruise port while you settle in and watch the city go by. The ride is about 30 minutes, though traffic and your exact destination can affect the time.
I like two things here: flight tracking and text updates can help coordinate a pickup after a delayed arrival, and a private vehicle gives your party more space than a standard taxi queue might. Several named drivers, including Yuri, Monique, Bryshawn, and Gary, have been praised for being prompt, friendly, and helpful.
One caution: the pickup instructions deserve your attention. The service details specify curbside pickup, not meet-and-greet, while some customers have been met inside baggage claim. Confirm the exact spot with the company, and make sure the vehicle size suits your group and luggage.
The useful details at a glance

- A direct airport-to-door ride: Your destination can be a New Orleans hotel or port, with no sightseeing stops listed.
- About 30 minutes on the road: Treat that as an estimate, not a promise, especially if traffic is heavy.
- Private transport is specified: The service is described as private, even though one selling point mentions saving compared with a shared transfer.
- Texting can make pickup easier: Drivers have contacted arriving parties with vehicle details, license information, and meeting directions.
- Groups need to confirm seating: Some customers have reported a mismatch between the vehicle they booked and the seats provided.
- The listed price is $70.83 per person: Group discounts are offered, so check the total for your party before comparing it with a taxi.
From airport curb to New Orleans
This is a transfer, not a guided city tour. The plan is simple: meet your chauffeur at the airport, ride to your hotel or port, and get on with your New Orleans stay. That simplicity is the point. After a flight, you may value a clear pickup plan more than an elaborate introduction to the city.
The drive is listed at about 30 minutes. That gives you a short first look at New Orleans from an air-conditioned vehicle, but the ride is not sold as a sightseeing route. There are no named stops, commentary schedule, or scenic detours to count on. You might see city views along the way; your main job is to enjoy the transition and get where you are going.
The service includes Wi-Fi, a professional chauffeur, flight tracking, reminders, notifications, and a 24-hour customer service team. Those features are most useful when arrival times shift or you need help finding the vehicle. They do not remove the need to check your messages and confirm where the driver will meet you.
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Pickup: confirm the meeting point

The clearest practical detail is also the one to pin down before departure: airport arrivals are listed as curbside pickup, and meet-and-greet service is excluded. That means you should not assume a driver will come into baggage claim. Some customers have described being met there, but their experience does not change the stated service terms.
Keep your phone on after landing and check your texts once you have your bags. Drivers have sent details about the vehicle type and license number, and some have called with directions to the meeting spot. If you get turned around, calling the driver or company promptly may save a frustrating search outside the terminal.
At booking, have your flight arrival information, full destination address, and party size ready. Those details matter: the driver needs to know when to arrive, where to take you, and what capacity the ride requires. The booking is confirmed at the time of purchase, and you receive a travel voucher to present to the driver.
Flight tracking is a welcome extra, but it is not a reason to stay silent if your plans change. A delayed flight, a late arrival at baggage claim, or a change in pickup time can complicate dispatch. Contact the company as soon as you know your timing has shifted, then confirm that the adjusted ride is still active.
A private ride, with a group-size caveat

The service information calls this private transportation, and the activity is described as one for your party alone. That can be a real advantage over sharing a vehicle with strangers: you go directly to your own destination, and your group can settle in without coordinating multiple drop-offs.
There is a small but important inconsistency in the sales language. One highlight describes saving money by booking a shared transfer instead of a cab, but the included services and activity details call the ride private. Do not assume it is a shared shuttle or that you will be splitting the vehicle with other parties. Confirm what your quoted price covers before you book.
Group size needs special care. A few customers have described vehicles that did not match the capacity they expected, including a van with too few seats and an SUV sent in place of a larger van. These are not reasons to assume every booking will have a problem, but they are good reasons to confirm both the number of passengers and the luggage load in writing.
If you need space for a large party, mobility equipment, or several bags, be precise about it when you book. One customer reported a narrow step and a fall while exiting, another described a crowded ride when the van had fewer seats than the group needed. Do not rely on a vehicle label alone. Ask the provider to confirm the seat count and luggage room for your specific reservation.
What the ride is worth at $70.83 per person

The listed fare is $70.83 per person, with group discounts available. The value depends on how many people are riding, what alternatives cost for your dates, and whether you value having a vehicle arranged before landing. Because the price is quoted per person but the service is described as private, check the total charge for your party rather than estimating from the headline rate alone.
For a couple, this may cost more than simply taking a cab, depending on the final fare and your destination. The benefit is advance coordination, flight tracking, and a chauffeur assigned to your arrival. For a larger group, a private vehicle may be more appealing, but only if the confirmed vehicle has enough seats and room for your bags. Group discounts could improve the arithmetic, so ask what applies to your party.
The transfer is also aimed at people heading to a hotel or port. If you are going to a cruise ship, a direct ride can remove one leg of arrival-day guesswork. A family booking reported that car seats were available for $25 each, but that is an individual account, not a guaranteed inclusion. Ask Burton Transit about availability and price before you travel.
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Chauffeurs and the human touch

A good airport transfer is partly about the vehicle and partly about the person at the wheel. The strongest accounts describe drivers who arrive on time, communicate clearly, help with bags, and drive safely in traffic. Yuri was singled out for calm driving in heavy traffic; Monique was able to accommodate an earlier pickup request; Bryshawn was praised for texting clear meeting directions and offering ideas for dining and places to visit.
Other drivers named in positive accounts include Gary, Kevin, Nelson, Robert, and Ronnie. These names give you a sense of the service’s personal side, but they are not a promise about who will be assigned to your trip. A helpful chauffeur may offer suggestions and make the ride more pleasant, yet this remains transportation, not a formal city orientation.
The vehicle is described as air-conditioned, and customers have also reported clean, spacious rides. But comfort can vary by vehicle type and passenger count. One account specifically wished for a choice between a Sprinter with a center aisle and a full-size van with seats across. If seating layout matters to you, ask what vehicle is planned rather than assuming you can select a style.
Reliability: plan a simple backup

Most of the positive experiences center on punctuality, clear communication, and an easy airport-to-destination ride. Still, there are serious reports of cancellations and no-shows, including one late cancellation and one early-morning pickup where the driver could not be reached. Another customer received a refund after a canceled ride, but a refund does not solve the problem of finding transport late at night or after a long flight.
I would keep the company’s contact details handy and check your messages before leaving the airport. If you are traveling with a group, arriving late, or heading to a cruise departure, allow yourself time to respond if the pickup needs sorting out. The listed 24-hour customer service team is useful, but the reported service problems show why a backup plan is sensible.
Same-day appointments are accepted, though that does not mean you should wait until arrival to arrange a ride if timing and vehicle capacity matter. The experience is booked, on average, 47 days ahead. That figure is a booking pattern, not a required lead time; it simply suggests that people often reserve in advance.
Who should book this transfer?

This ride makes the most sense if you want a driver arranged before you arrive, prefer a private vehicle, or are heading directly from the airport to a hotel or port. It may suit families and groups especially well when the provider confirms the right vehicle, seating, and luggage space. The air conditioning, Wi-Fi, flight tracking, and around-the-clock customer support add practical comfort, rather than turning the ride into an attraction in itself.
You may prefer another option if price is your only concern, if you are comfortable arranging a taxi after landing, or if you need certainty about an exact vehicle type that the provider cannot confirm. The mixed reports on reliability and capacity are worth taking seriously. For a straightforward booking, reconfirm your meeting point and passenger count, then keep your phone available after landing.
FAQ

How long is the transfer?
The ride takes approximately 30 minutes. Actual travel time may vary.
Where can the chauffeur take me?
The service is for transport to your destination in New Orleans, including a hotel or port.
Is the airport pickup curbside or inside baggage claim?
The stated service is curbside pickup. Meet-and-greet inside the airport is excluded, so confirm the exact meeting point with the company.
Is this a shared shuttle?
The service is described as private transportation for your group. One selling point refers to a shared transfer, so confirm the arrangement and total price before booking.
What information do I need to provide when booking?
Have your flight arrival information, full destination address, and party size ready.
Are car seats included?
Car seats are not listed as included. One customer reported paying $25 per seat, so ask the provider about current availability and cost.
What is the cancellation policy?
You can cancel at least 24 hours before the experience starts for a full refund. Cancellations or changes made less than 24 hours before the start time are not accepted for a refund or change.
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